OSAMA's CV
OSAMA ALI BOUNDUK
IT Support Engineer | Home Automation Engineer
Profile summary
Dedicated IT Support Engineer and Home Automation Engineer with 2 years of experience across 2 organizations in the GCC. Competent in KNX programming, system commissioning, hardware installation, and technical support. Experienced in diagnosing hardware issues, configuring smart modules, and resolving user incidents using CRM systems. Committed to delivering reliable technical solutions and maintaining system performance.
Career highlights
Home Automation Engineering: Programmed and commissioned KNX-based home automation systems using ETS, while installing and configuring lighting control, sensors, actuators, and smart modules for residential projects.
IT Support and Helpdesk Operations: Provided technical support for healthcare applications and web platforms from 01/2024 to 03/2025 in Dubai, resolving user login issues, registration errors, and service-related technical incidents.
System Integration and Diagnostics: Diagnosed and resolved on-site hardware and system integration issues, integrating CCTV and audio/video systems while coordinating with technicians and contractors for project delivery.
Technical Certifications: Completed professional training including Technical Support Fundamentals from Google, Routing and Switching from Cisco, and the KNX Basic course from the KNX Association.
Key skills
Professional experience
Manages site engineering operations, overseeing the physical integration and startup of smart building technologies. Directs technical teams through installation, system troubleshooting, and final handover phases across residential sites.
- Programmed and commissioned KNX-based home automation systems using ETS.
- Installed and configured lighting control, sensors, actuators, and smart modules.
- Integrated CCTV and audio and video systems within residential projects.
- Diagnosed and resolved on-site hardware and system integration issues.
- Conducted system testing, final commissioning, and client training sessions.
Executes technical support and user assistance for healthcare applications and web platforms within a Dubai health project from 2024 to 2025. Coordinates case management, CRM documentation, and issue escalation while guiding users through system processes.
- Resolves user login issues, registration errors, and service-related technical incidents.
- Manages and documents cases using CRM systems.
- Escalates complex technical cases to IT support teams when required.
- Guides users through system processes and delivers remote assistance.
Education
India
Certifications
Languages
Arabic · Native
English · Fluent